Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Section

  • The Help section incorporated into your Control Panel offers a selection of help articles and commonly asked questions. Aimed toward fixing any common issue that you could possibly encounter, they are compiled by our support team of experienced technicians.

  • Top quality support service

  • Video Tutorials

  • If you’d rather see how a task is achieved or how an issue is rectified, instead of just reading about it, examine our collection of step–by–step video tutorials. They address a lot of different issues and will help you swiftly learn how to work with the Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer care service and feature a one–hour ticket response guarantee. Our qualified tech support engineers will be online for you 7 days a week and will sort out any issue that you might possibly come across within less than sixty minutes after the technical support ticket submission. In the majority of instances, an answer will be provided to you within 20 minutes.