A 1–Hour Ticket Response Time Guarantee
Each help request you submit to us will be dealt with within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email calls for additional assistance from an admin, we will forward it and leave a note to inform you that your issue is being examined. If you take advantage of our Admin Services package, all of the server administration services included there will be executed at a time that is convenient for you.
An Outstanding Customer Support Service
We will be online for you 24/7 to answer any inquiries that you may have connected with our Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. If you also require assistance tackling server admin tasks, you can take advantage of our Admin Services package, which includes data backup disk space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and installation procedures
A User–Friendly Help Section
We have equipped our Control Panel with an extensive knowledgebase, which includes elaborate explanations of all its features and functionalities. Besides, we have prepared detailed video tutorials that will further teach you how to perform a certain task or solve a common issue. All the instructional articles and the tutorial video clips are readily accessible from each Control Panel section through the Help and Videos buttons situated in the upper right corner.