Phone Support in Shared Web Hosting
All our shared web hosting plans feature telephone support fourteen hrs per day even on public holidays, so if you don't have an account yet, you will be able to call us and find out more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you will be able to contact the number which is nearer to you. In case you're a current customer, we will help you in a timely manner with any kind of general and billing issues as well as with multiple technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it's easier to talk to a live person so as to get things done promptly. Of course, some matters cannot be resolved over the phone, so in such a case you're able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server packages that we provide include real-time phone support for 14 hours every day. If you're unsure which package will be appropriate for your websites, you'd like to learn more about a plan's features or you're looking for any other kind of info about our solutions, you're able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you currently own an account, you can contact us about general and sales matters, although we're often able to assist with a number of technical issues as well. For strictly technical troubles you'll need to use our built-in ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option if the issue requires additional time to be dealt with or it needs to be escalated to our sysadmins.