In case you have ever had a shared web hosting account in the past or you have dealt with any other online service, you're probably well aware from your personal experience that for a lot of things it's better to speak with a live person over the phone than to exchange tickets or email messages. If you'd like to find out more about a service before you buy it or when something small needs to be done, for example, it is really far easier and quicker to get it done live. If you're given the option to get in touch with representatives by phone, it is very likely that you are dealing with an actual web hosting supplier, not just a reseller. The type of support that you'll get on the phone varies between different companies - from standard issues to professional tech support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are handled via email or tickets.

Phone Support in Shared Web Hosting

All our shared web hosting plans feature telephone support fourteen hrs per day even on public holidays, so if you don't have an account yet, you will be able to call us and find out more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the U.S.A., Great Britain and Australia, so that you will be able to contact the number which is nearer to you. In case you're a current customer, we will help you in a timely manner with any kind of general and billing issues as well as with multiple technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it's easier to talk to a live person so as to get things done promptly. Of course, some matters cannot be resolved over the phone, so in such a case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall semi-dedicated server packages that we provide include real-time phone support for 14 hours every day. If you're unsure which package will be appropriate for your websites, you'd like to learn more about a plan's features or you're looking for any other kind of info about our solutions, you're able to call any of the local phone numbers which we have in the United States, the United Kingdom and Australia and our customer support agents will assist you. In case you currently own an account, you can contact us about general and sales matters, although we're often able to assist with a number of technical issues as well. For strictly technical troubles you'll need to use our built-in ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the best option if the issue requires additional time to be dealt with or it needs to be escalated to our sysadmins.