One-Hour Response Guarantee in Shared Web Hosting
Our guaranteed maximum response time for any trouble ticket that you post or any email that you write is just one hour, even if you contact us on weekends and public holidays. Whatever the nature of your problem or query may be, we will help you out instantaneously and will give you the required information to troubleshoot any problem with your sites. The actual reaction time typically doesn’t exceed fifteen to twenty minutes, which implies that you can forget about waiting around for hours and hours on end to get a problem sorted out or even worse than that – waiting all day only to get a response that more info is required whilst nothing’s solved. We’ll give you assistance in a timely fashion just because we understand exactly how costly time can be in the dynamic online era. The 1-hour response time guarantee is valid for any technical or billing enquiry that you may have associated with our Linux shared web hosting packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you open a tech support ticket via your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain a reply within maximum one hour. You can contact us whenever you need in regard to billing, general or technical matters and since we are on duty 24 hours a day, you will invariably obtain help without delay. Based on the particular question or issue, we’ll provide you with more details, eliminate the obstacle if it has been caused by something that’s within our reach or tell you how to proceed if you have to configure a particular setting for an Internet app that we don’t have access to. You can forget about waiting for a whole day for each and every reply. In fact, in the majority of cases we reply to tickets and emails within no more than 20-25 minutes.