24/7 Customer Support in Shared Web Hosting
The customer and technical support services for all our shared web hosting plans are twenty-four-seven, thus you can forget all about waiting for several days to get assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. If you already have an account, you're able to open a support ticket in addition to the other three ways of communication. You are able to pick the best way to contact us depending on what your location is or what device you are using. We're able to assist you for almost any hosting-related question that you have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even in such a case the maximum response time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you pick, you can reap the benefits of our 24/7 support services even on official holidays. Your sites will be available constantly and so will we. With a number of communication options, you can choose the easiest method to contact us and learn more about our solutions if you do not have an account yet, or request assistance if you're already among our customers. You will be able to give us a call, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options come with a one-hour answer time guarantee, even though it rarely takes over 20 mins to receive assistance whatever the complexity of the issue. Using our customer and tech support services, we will be available for you whenever you need us, not a few days later.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to receive quick support in general, let alone if you operate an entire server, so each dedicated server that we provide includes 24/7 support with one-hour response time guarantee regardless of the issue. The service is free of cost for any kind of issues with your server or the software that was installed from our administrators during the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from your billing area or you could send an e-mail, and the actual response time for either rarely exceeds 30 mins because we have admins available twenty-four-seven. In case you want general information about our servers or you have any kind of billing question/issue, you can also call one of the local telephone numbers we have on three continents or you may use our live chat service and speak to an agent online. For third-party software assistance, we offer you a Managed Services upgrade, that you're able to add to your server package from your billing Control Panel.